tag:status.neo4j.io,2005:/historyNeo4j Aura Status - Incident History2024-03-28T02:50:38ZNeo4j Auratag:status.neo4j.io,2005:Incident/202901922024-03-21T14:59:03Z2024-03-21T14:59:03ZCustomer portal issues<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>14:59</var> UTC</small><br><strong>Resolved</strong> - Data migration is now completed successfully and the customer portal is functional.<br />All registered users can sign-in to https://support.neo4j.com.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>14:37</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Most users have been migrated and activated, but some remain to be processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>09:38</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Most users have been migrated and activated, but some remain to be processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>06:01</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Most users have been migrated and activated, but some remain to be processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Most users have been migrated and activated, but some remain to be processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>00:14</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Most users have been migrated and activated, but some remain to be processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>21:16</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Most users have been migrated and activated, but some remain to be processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>18:13</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Most users have been migrated and activated, but some remain to be processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>15:22</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Most users have been migrated and activated, but some remain to be processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>12:21</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Most users have been migrated and activated, but some remain to be processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>09:33</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Most users have been migrated and activated, but some remain to be processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>06:35</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Most users have been migrated and activated, but some remain to be processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>02:44</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Most users have been migrated and activated, but some remain to be processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>23:28</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Most users have been migrated and activated, but some remain to be processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>20:26</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Most users have been migrated and activated, but some remain to be processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>15:47</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Many users have been migrated and activated, but not all have been processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>12:33</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Many users have been migrated and activated, but not all have been processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>09:27</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Many users have been migrated and activated, but not all have been processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>06:05</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Many users have been migrated and activated, but not all have been processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>03:08</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Many users have been migrated and activated, but not all have been processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>23:04</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Many users have been migrated and activated, but not all have been processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>20:12</var> UTC</small><br><strong>Update</strong> - We are still progressing on the migration to our new customer portal. Many users have been migrated and activated, but not all have been processed. You will receive an email once your access has been migrated and activated.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>16:59</var> UTC</small><br><strong>Update</strong> - Aura Enterprise customers can now accept invites to Aura Console environments<br /><br />We are still progressing on the migration to our new customer portal.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>14:19</var> UTC</small><br><strong>Update</strong> - We are deploying a fix for the Aura Console so that Enterprise tier users can accept invites.<br /><br />We continue to progress on the data migration to the new customer portal.<br /><br /> If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>12:24</var> UTC</small><br><strong>Update</strong> - We continue to work on the completion of the data migration to restore full access to the customer portal.<br />Currently some customers may face issues logging in. When you receive the welcome email you will be able to sign-in.<br /><br />Aura customers cannot accept invites to their environments and the fix for this is also currently in progress.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>10:33</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>10:32</var> UTC</small><br><strong>Identified</strong> - We are currently experiencing some delay in the full data migration to our new customer portal.<br />Currently some customers may face issues logging in. When you receive the welcome email you will be able to sign-in.<br /><br />Aura customers cannot accept invites to their environments and the fix for this is also currently in progress.<br /><br />If you cannot yet access the support portal but need to raise a support issue, please use support@neo4j.com.</p>tag:status.neo4j.io,2005:Incident/202437612024-03-18T02:00:56Z2024-03-18T02:00:56ZNeo4j Customer portal update<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>13:44</var> UTC</small><br><strong>Scheduled</strong> - We are improving our customer portal and launching a new version Monday 2024-03-18 at 01:00 UTC.<br /><br />We are redirecting https://aura.support.neo4j.com and https://neo4j.com/support to the unified Neo4j Customer Portal at https://support.neo4j.com<br /><br />We will send to all Neo4j Support Authorized Contacts a welcome email from salesforce@neo4j.com inviting them to login to the new portal.<br /><br />If you already have an existing account on the current Neo4j Support Portal, this will automatically work on the new Neo4j Customer Portal. No activation or password reset is required.<br /><br />If you face any challenges with logging in to the new version of the portal, please let us know by emailing support@neo4j.com from your Neo4j Support Portal registered email address.</p>tag:status.neo4j.io,2005:Incident/202468682024-03-15T15:23:20Z2024-03-15T15:23:20ZPerformance degradation - High CPU load on Aura 5<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:23</var> UTC</small><br><strong>Resolved</strong> - The roll out of the fix is complete and the service is fully restored.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:42</var> UTC</small><br><strong>Monitoring</strong> - The fix has been rolled out and we will now be monitoring.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:03</var> UTC</small><br><strong>Update</strong> - We are progressing through the roll out of the fix and have now completed the Aura Professional tier.<br />We are on course to finish today.<br />We continue to monitor and will take any proactive mitigating action if necessary until the fix is fully rolled out.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:07</var> UTC</small><br><strong>Update</strong> - The fix is currently being rolled out now and will be completed today.<br />We will continue actively monitoring instances and taking any mitigation actions as needed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>08:50</var> UTC</small><br><strong>Update</strong> - We have a fix ready and will be rolling it out today.<br />We will continue actively monitoring instances and taking any mitigation actions as needed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>06:35</var> UTC</small><br><strong>Update</strong> - Our engineers continue working on a fix that will be rolled out when it is ready. In the meanwhile, please be assured that we're actively monitoring instances and are taking mitigation actions.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>04:34</var> UTC</small><br><strong>Update</strong> - Our engineers are continuing to work on a fix.<br />We will continue actively monitoring instances and taking any mitigation actions as needed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>02:30</var> UTC</small><br><strong>Update</strong> - Our engineers continue working on a fix that will be rolled out when it is ready. In the meanwhile, please be assured that we're actively monitoring instances and are taking mitigation actions.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>00:13</var> UTC</small><br><strong>Update</strong> - Our engineers are continuing to work on a fix. We will continue actively monitoring instances and taking any mitigation actions as needed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>22:03</var> UTC</small><br><strong>Update</strong> - Our engineers continue working on a fix that will be rolled out when it is ready. In the meanwhile, please be assured that we're actively monitoring instances and are taking mitigation actions.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>20:24</var> UTC</small><br><strong>Identified</strong> - Some customers running Aura 5 may experience higher than usual CPU level on their instances.<br />We have identified the root cause and are actively working on a fix and preparing for its roll out.<br />Meanwhile, please be assured that we are actively monitoring instances and are taking mitigating actions.</p>tag:status.neo4j.io,2005:Incident/196106692024-01-04T13:53:13Z2024-01-15T12:17:15ZAura Professional on GCP in europe-west1 experiencing availability issues<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>13:53</var> UTC</small><br><strong>Resolved</strong> - The incident has been fully resolved now and all databases have recovered full functionality.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>13:30</var> UTC</small><br><strong>Monitoring</strong> - We have issued a fix on our end and the issue is now addressed.<br />We will keep monitoring a few minutes to confirm.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>13:08</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue. We have working with the cloud provider.<br />Affected customers can download a Dump for their database and launch a new instance in a different region (for instance europe-west2 or europe-west3) and load. <br />We currently have no ETA for a fix but will update regularly.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>12:17</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue. <br />Affected customers can download a Dump for their database and launch a new instance in a different region (for instance europe-west2 or europe-west3) and load. <br />We currently have no ETA for a fix but will update regularly.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>11:32</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue. <br />Affected customers can download a Dump for their database and launch a new instance in a different region (for instance europe-west2 or europe-west3) and load. <br />We currently have no ETA for a fix but will update regularly.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>10:46</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue with some databases in GCP region europe-west1 becoming intermittently unavailable.</p>tag:status.neo4j.io,2005:Incident/195508212023-12-28T20:35:14Z2024-01-16T22:20:28Zconsole.neo4j.io and Aura API are down<p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>20:35</var> UTC</small><br><strong>Resolved</strong> - The incident impacting Aura Console and Aura API has been resolved, and stable for ~3 hours. We are considering this incident resolved, and systems are fully operational. We will update this incident with details regarding the outage after thorough investigation and review.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>17:30</var> UTC</small><br><strong>Monitoring</strong> - The component identified to be causing the outage has been remedied. Aura Console and Aura API are operational and we are currently monitoring the health of both.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>17:02</var> UTC</small><br><strong>Identified</strong> - We have identified an issue with a service component and are working to resolve that as quickly as possible to restore service to Aura Console and Aura API.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>16:20</var> UTC</small><br><strong>Update</strong> - We are aware of an outage continuing to effect both the Aura Console and Aura API. We are continuing to investigate and have ruled out some components, and are taking ongoing action to restore service.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>15:18</var> UTC</small><br><strong>Update</strong> - We are aware of an outage effecting both the Aura Console and Aura API. We are continuing to investigate and are taking action to restore service.</p><p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>14:17</var> UTC</small><br><strong>Investigating</strong> - We are currently aware of an outage effecting both the Aura Console and Aura API. We are currently investigating and taking action to restore service.</p>tag:status.neo4j.io,2005:Incident/194507662023-12-20T12:15:28Z2023-12-20T12:15:29ZAura Console essential maintenance notice for advanced configuration options<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>12:15</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>12:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>18:12</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing a short scheduled maintenance to renew a certificate on our web front end in advance of its expiry. <br /><br />This only affects AuraDB/AuraDS Enterprise tiers<br /><br />Some Aura Console features relating to advanced configuration will not be available during the maintenance window: <br />- Security -> Network Access: configuration of Private Link / Private Service Connect <br />- Security -> CMEK (EAP feature): configuration of the customer managed encryption keys <br />- Operations -> Log Forwarding (EAP feature)</p>tag:status.neo4j.io,2005:Incident/194379232023-12-15T19:40:17Z2023-12-15T19:40:17ZAuraDB Free instances issues<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>19:40</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved and free tier databases are no longer being affected by memory constraints. Please reach out to aura-support@neo4j.com if you are having problems with your instance.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:45</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the situation.<br />We are still expecting a resolution soon.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>12:47</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the situation.<br />We are still expecting a resolution soon.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>10:14</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the situation.<br />We are still expecting a resolution tomorrow.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>08:11</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the situation.<br />We are still expecting a resolution tomorrow.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>06:13</var> UTC</small><br><strong>Update</strong> - We are continuing to work on this issue. <br />We anticipate having it resolved tomorrow and will continue providing regular updates.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>03:38</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the situation and will continue updating the status.<br />We expect this to be resolved tomorrow.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>00:34</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor the situation. We are still expecting a resolution tomorrow.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>22:31</var> UTC</small><br><strong>Monitoring</strong> - We are continuing to monitor the situation and will continue updating the status. We expect this to be resolved tomorrow.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>18:43</var> UTC</small><br><strong>Update</strong> - We are continuing to work on this issue. We anticipate having it resolved tomorrow but we will continue to provide regular updates.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:38</var> UTC</small><br><strong>Update</strong> - We continue to work on finding a fix for this issue and are making some progress.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>14:13</var> UTC</small><br><strong>Identified</strong> - We have identified some memory resource constraints on these instances and are working on a solution.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>12:52</var> UTC</small><br><strong>Investigating</strong> - We have observed that some AuraDB Free users are experiencing issues with their instances. We are investigating.</p>tag:status.neo4j.io,2005:Incident/192246202023-11-27T09:33:40Z2023-12-08T17:31:19ZIssues creating new instances on AuraDB Professional AWS region us-east-1<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>09:33</var> UTC</small><br><strong>Resolved</strong> - All operations are confirmed to be fully restored.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>09:09</var> UTC</small><br><strong>Monitoring</strong> - We have now identified the root cause and issued a fix.<br />All operations should have resumed and all functionality is recovered.<br />We will monitor a few minutes and update shortly.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>08:38</var> UTC</small><br><strong>Investigating</strong> - We are experiencing issues in a particular environment - AWS us-east-1.<br />Creation of new instances is failing. We are investigating and will update shortly.<br />This only affects AuraDB Professional tier in this region.</p>tag:status.neo4j.io,2005:Incident/183408082023-08-31T23:59:31Z2023-08-31T23:59:43ZProblems pushing dump file to Aura<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>23:59</var> UTC</small><br><strong>Resolved</strong> - We are resolving the incident as there is not a larger problem.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>23:01</var> UTC</small><br><strong>Update</strong> - Our investigation continues. We will update as more information becomes available.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>22:17</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>22:17</var> UTC</small><br><strong>Investigating</strong> - Customers may experience problems when pushing a dump file to Aura using neo4j-admin push-to-cloud. You may see an error like the following:<br /><br />Response message: Forbidden<br />Response headers:<br />null: HTTP/1.1 403 Forbidden<br /><br />We are currently investigating the issue and will update as more information is available.</p>tag:status.neo4j.io,2005:Incident/181737052023-08-17T14:42:52Z2023-09-01T14:28:24ZDatabase clone feature impacted<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>14:42</var> UTC</small><br><strong>Resolved</strong> - We have now verified the issue has been addressed and validated the fix.<br />All operations are now recovered and the Aura Console is fully functional.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>14:12</var> UTC</small><br><strong>Monitoring</strong> - We have identified the root cause and have deployed a fix to address the issue to all affected users.<br />Any clone operation that is pending may need to be retried.<br />We will continue to monitor for any signs of error and update you shortly.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>13:49</var> UTC</small><br><strong>Investigating</strong> - We have detected an issue with the database instance clone feature. We are investigating and will update you shortly.<br />Databases are running and other database operations are not affected.</p>tag:status.neo4j.io,2005:Incident/180533742023-08-07T12:45:19Z2023-08-07T12:45:19ZAPI endpoint DNS update<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>12:45</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>08:02</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>17:23</var> UTC</small><br><strong>Scheduled</strong> - We will be undergoing an essential maintenance for our Beta feature API endpoint.<br />We will be changing the DNS configuration for api.neo4j.io.<br /><br />For a period of time, requests may fail as the DNS will be outdated. Once the change is completed it will be essential for your machines to have updated DNS records.<br /><br />There is no impact on Aura databases or other Neo4j hosted tools.</p>tag:status.neo4j.io,2005:Incident/168144792023-04-11T00:55:18Z2023-04-14T09:57:55ZConsole.neo4j.io is unavailable<p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>00:55</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. Console.neo4j.io is accessible.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>23:48</var> UTC</small><br><strong>Monitoring</strong> - Logging into console.neo4j.io has been restored. We are continuing to monitor the situation and will update you the status as it changes.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>22:54</var> UTC</small><br><strong>Update</strong> - We are still investigating the issue. In the interim, you can go to https://bloom.neo4j.io/index.html?connectURL=neo4j%2Bs%3A//[dbid].databases.neo4j.io or https://[dbid].databases.neo4j.io/browser/ (use the appropriate DBID) to access your database in either Bloom or Browser, respectively. <br /><br />You can find out more about going directly to your database in this knowledgebase article: https://aura.support.neo4j.com/hc/en-us/articles/1500010083322-Working-in-teams-on-your-AuraDB-Instance.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>22:10</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate the issue. You can still get to https://browser.neo4j.io/ or https://bloom.neo4j.io/ directly. We will continue to update you as we have more information.</p><p><small>Apr <var data-var='date'>10</var>, <var data-var='time'>21:48</var> UTC</small><br><strong>Investigating</strong> - Customers may experience inability to load console.neo4j.io. You will see an "Unable to load". This does not affect your running databases and you can still connect to them using Cypher Shell or your driver. This only affects login to the console.</p>tag:status.neo4j.io,2005:Incident/163900772023-03-09T09:58:31Z2023-03-09T09:58:31ZConsole display metrics availability issue<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>09:58</var> UTC</small><br><strong>Resolved</strong> - Our metrics provider has now recovered the affected services and we have conducted verification and the Aura Console is now fully functional.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>08:01</var> UTC</small><br><strong>Update</strong> - Our metrics provider has reported complete recovery across most of their services. <br />Aura console metrics are available for all our customers now. <br />We will continue to monitor the situation for stability and will provide further updates.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>05:30</var> UTC</small><br><strong>Update</strong> - Our metrics provider has reported complete recovery across most of their services. <br />Aura console metrics are available for all our customers now. <br />We will continue to monitor the situation for stability and will provide further updates.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>04:02</var> UTC</small><br><strong>Monitoring</strong> - Our metrics provider is reporting partial recovery across most of their services. <br />This has had a positive effect on the Aura console metrics, as the metrics are available for most customers now. <br />We are continuing to monitor the situation and will provide timely updates.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>01:45</var> UTC</small><br><strong>Update</strong> - Our metrics provider is reporting partial recovery across some of their services. This does not appear to have had a positive effect on Aura console metrics, however. We are continuing to monitor the situation and will provide timely updates.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>00:46</var> UTC</small><br><strong>Update</strong> - Our metrics provider is reporting partial recovery across some of their services. This does not appear to have had a positive effect on Aura console metrics, however. We are continuing to monitor the situation and will provide timely updates.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>23:01</var> UTC</small><br><strong>Update</strong> - Our metrics provider is reporting partial recovery across some of their services. This does not appear to have had a positive effect on Aura console metrics, however. We are continuing to monitor the situation and will provide timely updates.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>21:52</var> UTC</small><br><strong>Update</strong> - Our metrics provider continues to work on remediating the problem causing metrics to be unavailable. We are continuing to monitor the situation and will update you further as more information becomes available.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>20:19</var> UTC</small><br><strong>Update</strong> - Our metrics provider is still experiencing service degradation that affects seeing your metrics in the dashboard. We are continuing to monitor the situation and will update you further as more information becomes available.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>19:14</var> UTC</small><br><strong>Update</strong> - Our metrics provider is still experiencing service degradation that affects seeing your metrics in the dashboard. We are continuing to monitor the situation and will update you further as more information becomes available.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>18:17</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor updates from our metrics provider. They are still experiencing service degradation, which is affecting your ability to see metrics on your dashboard. We will update you as we have more information to impart.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>17:17</var> UTC</small><br><strong>Update</strong> - Our metrics provider is still experiencing service degradation that affects seeing your metrics in the dashboard. We are continuing to monitor the situation and will update you further as more information becomes available.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>15:43</var> UTC</small><br><strong>Identified</strong> - We have currently identified an issue with the loading of metrics in the console causing display messages : <br />"An error occurred<br />Try reloading the page, and if the problem persists please contact support."<br />or <br />"Sorry, there is no data to display for the selected time period."<br /><br />The root cause is our 3rd party metrics provider having a major incident.</p>tag:status.neo4j.io,2005:Incident/135709632022-11-22T17:26:30Z2022-11-22T17:26:30ZMaintenance work: Aura 5 pause and backup<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>17:26</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>17:26</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>17:25</var> UTC</small><br><strong>Scheduled</strong> - Maintenance is underway on the Aura 5 backup and pause functionality at the platform level. <br />Please accept our apologies for any inconvenience caused while we complete this work.</p>tag:status.neo4j.io,2005:Incident/133540182022-11-21T14:56:37Z2022-11-21T14:56:37ZMaintenance work: Aura 5 pause and backup<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>14:56</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>14:56</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>14:54</var> UTC</small><br><strong>Scheduled</strong> - Maintenance is underway on the Aura 5 backup and pause functionality at the platform level. <br />Please accept our apologies for any inconvenience caused while we complete this work. <br /><br />Contact Aura support (https://aura.support.neo4j.com/) for further details.</p>tag:status.neo4j.io,2005:Incident/123144402022-10-19T18:50:22Z2022-10-24T16:35:25ZBloom configuration with SSO fails<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>18:50</var> UTC</small><br><strong>Resolved</strong> - SSO login in Bloom has been returned to operational status. We are closing this incident. If you are still seeing problems please reach out to support at aura-support@neo4j.com.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>17:55</var> UTC</small><br><strong>Monitoring</strong> - We have fixed the problem and are now monitoring the situation and will update the status page shortly after we have confirmed the fix is working for all affected customers.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>17:18</var> UTC</small><br><strong>Update</strong> - We are still working at addressing this issue and we are currently implementing a fix.<br />We plan to communicate an ETA in our next update.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>16:27</var> UTC</small><br><strong>Identified</strong> - We have now identified the cause of the issue and we are actively working at a fix.<br />As a workaround for affected users (Aura Enterprise with SSO enabled only) you can access Bloom by using the native authentication.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>15:55</var> UTC</small><br><strong>Investigating</strong> - Aura Enterprise customers with SSO configuration for Bloom are unable to connect.<br />We are investigating and will update you shortly.<br /><br />All other Bloom users for Professional and Free tiers are unaffected</p>tag:status.neo4j.io,2005:Incident/106508192022-07-21T18:42:40Z2022-07-28T17:05:34ZCapacity issue in GCP us-east1 region<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>18:42</var> UTC</small><br><strong>Resolved</strong> - A fix has been applied to the capacity problem. The creation and pausing of databases are once again functional for Professional tier customers using us-east1</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>17:54</var> UTC</small><br><strong>Update</strong> - We are still working to address the capacity shortage in the us-east1 region, which is affecting our Professional tier. Database creation and pausing are still affected. All other database operations are functioning normally. We will keep you updated as new information becomes available.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>15:05</var> UTC</small><br><strong>Update</strong> - We are still working to address the capacity shortage in the us-east1 region, which is affecting our Professional tier. Database creation and pausing are still affected. All other database operations are functioning normally. We will keep you updated as new information becomes available.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>13:03</var> UTC</small><br><strong>Update</strong> - We are still working to address the capacity shortage in the us-east1 region, which is affecting our Professional tier. Database creation and pausing are still affected. All other database operations are functioning normally. We will keep you updated as new information becomes available.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>10:46</var> UTC</small><br><strong>Update</strong> - Our cloud provider, GCP is continuing to work on the issue causing the inability to create or pause databases in the us-east1 region. This is only affecting Professional users. All other operations for existing running databases continue to work fine. We will update you as more information becomes available.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>08:07</var> UTC</small><br><strong>Update</strong> - Our cloud provider, GCP is continuing to work on the issue causing the inability to create or pause databases in the us-east1 region. This is only affecting Professional users. All other operations for existing running databases continue to work fine. We will update you as more information becomes available.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>05:34</var> UTC</small><br><strong>Update</strong> - Our cloud provider, GCP is continuing to work on the issue causing the inability to create or pause databases in the us-east1 region. We will continue to update regularly on the progress. This is only affecting Professional users. All other operations for existing running databases continue to work fine.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>03:26</var> UTC</small><br><strong>Update</strong> - We are still working to address the capacity shortage in the us-east1 region, which is affecting our Professional tier. Database creation and pausing are still affected. All other database operations are functioning normally. We will keep you updated as new information becomes available.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>01:22</var> UTC</small><br><strong>Update</strong> - We are still working to address the capacity shortage in the us-east1 region, which is affecting our Professional tier. Database creation and pausing are still affected. All other database operations are functioning normally. We will keep you updated as new information becomes available.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>22:59</var> UTC</small><br><strong>Update</strong> - We are continuing to address the lack of capacity in the us-east1 region affecting our Professional tier. Creating and pausing of databases remain affected. All other operations for running databases are working as expected.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>20:33</var> UTC</small><br><strong>Update</strong> - Our cloud provider, GCP is continuing to work on the issue causing the inability to create or pause databases in the us-east1 region. This is only affecting Professional users. All other operations for existing running databases continue to work fine. We will update you as more information becomes available.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>20:31</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>19:32</var> UTC</small><br><strong>Update</strong> - We continue to work on a fix for the issue. We will continue our regular updates as the situation progresses.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>17:24</var> UTC</small><br><strong>Update</strong> - Our team continues to look for a fix for the issue. We will continue status updates as more information becomes available.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>16:12</var> UTC</small><br><strong>Update</strong> - We continue to work towards delivering a fix.<br />We will continue to update regularly on the progress.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>14:35</var> UTC</small><br><strong>Update</strong> - Our teams continue to work on a fix for this issue and we have contacted all affected customers.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>12:16</var> UTC</small><br><strong>Update</strong> - We continue to work on a fix for this issue. <br />To mitigate the effect we are temporarily disabling the creation of new databases in us-east1.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>11:08</var> UTC</small><br><strong>Update</strong> - Updating the components for the impact of this incident as the AuraDS tier isn't affected.<br />We continue to work on remedial steps and a solution to this issue.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>11:04</var> UTC</small><br><strong>Identified</strong> - We have identified a lack of available capacity in the GCP us-east1 region affecting our Professional tier.<br />Currently it is not possible to create new or resume any paused databases instances in this region but all other operations for existing running databases instances are working fine.</p>tag:status.neo4j.io,2005:Incident/106534782022-07-21T08:39:38Z2022-07-21T08:39:38ZDegraded performance in the region europe-west2 (London) from our cloud provider GCP<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>08:39</var> UTC</small><br><strong>Resolved</strong> - Our cloud provider GCP has confirmed that the issue with Multiple Cloud products experiencing elevated error rates/latencies in europe-west2 has been resolved for all affected users. We thank you for your patience while we worked with our cloud provider on resolving the issue.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>08:18</var> UTC</small><br><strong>Monitoring</strong> - Our cloud provider GCP has confirmed that the issue with Multiple Cloud products experiencing elevated error rates/latencies in europe-west2 has been resolved for all affected users. We are currently monitoring the results at our end and will keep you updated on any progress.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>05:36</var> UTC</small><br><strong>Update</strong> - Our cloud provider is making progress in recovering the full performance of the affected services. More information is available at https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2<br />Neo4j will continue to monitor the progress of the cloud partner and will keep you updated on any progress.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>03:24</var> UTC</small><br><strong>Update</strong> - Our cloud provider GCP is still working to resolve the degraded performance in europe-west2 (London), which affects all users from all tiers in this particular region. More information is available at https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2<br />Neo4j will continue to monitor the progress of the cloud partner and will keep you updated on any progress.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>01:13</var> UTC</small><br><strong>Update</strong> - Our cloud provider GCP is continuing to work to resolve degraded performance in europe-west2 (London) which impacts all users from all tiers in this particular region. Further details can be found here: https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2<br />Neo4j will continue to monitor the progress with cloud partner and will update you on any progress.</p><p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>00:04</var> UTC</small><br><strong>Update</strong> - Our cloud provider, GCP, is continuing to work to mitigate the issue occurring in europe-west2 (London). We are monitoring the situation closely and will update you regularly as we have more information. Further details are available here: https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>22:30</var> UTC</small><br><strong>Update</strong> - Our cloud provider, GCP, is continuing to work to mitigate the issue occurring in europe-west2 (London). We are monitoring the situation closely and will update you regularly as we have more information. Further details are available here: https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>20:34</var> UTC</small><br><strong>Update</strong> - Our cloud provider GCP is continuing to work to resolve degraded performance in europe-west2 (London) which impacts all users from all tiers in this particular region. Further details can be found here: https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2<br />Neo4j will continue to monitor the progress with cloud partner and will update you on any progress.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>19:32</var> UTC</small><br><strong>Update</strong> - We continue to work on a fix for the issue. We will continue our regular updates as the situation progresses.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>17:27</var> UTC</small><br><strong>Update</strong> - We are continuing to work towards a fix. We will continue regular updates as we have more information.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>17:27</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>16:09</var> UTC</small><br><strong>Identified</strong> - Our cloud provider is making progress in recovering the full performance of the affected services.<br />We will continue to update as more information becomes available.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>15:11</var> UTC</small><br><strong>Investigating</strong> - Our cloud provider GCP is currently experiencing some degraded performance in the region europe-west2 (London)<br />This impacts all users form all tiers in this particular region. <br />Further details can be found here: https://status.cloud.google.com/incidents/fmEL9i2fArADKawkZAa2<br />We are working with our provider and will update you on progress.</p>tag:status.neo4j.io,2005:Incident/104521682022-07-01T19:12:23Z2022-07-01T19:12:23ZProblems creating new instances<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>19:12</var> UTC</small><br><strong>Resolved</strong> - The issue with the cloud provider has been resolved. Database creation is functioning as normal. If you see otherwise reach out to aura-support@neo4j.com</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>18:24</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>18:23</var> UTC</small><br><strong>Identified</strong> - A cloud provider is experiencing some core resource limitations in the region southamerica-east1. As a consequence, you may experience issues creating new instances.<br />We are working with the provider to address the issue and will update you as we have new information.</p>tag:status.neo4j.io,2005:Incident/103669092022-06-21T07:45:39Z2022-06-21T07:45:39ZSupport portal performance degraded<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:45</var> UTC</small><br><strong>Resolved</strong> - Access to the portal is now possible and our provider confirms recovery.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:38</var> UTC</small><br><strong>Identified</strong> - We observe an improvement and our provider is also confirming a recovery is underway.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>07:19</var> UTC</small><br><strong>Investigating</strong> - Our service provider for the support portal is currently experiencing a service degradation.<br />We are assessing the impact, but we observe that you may face issues signing in and accessing the portal.<br />Meanwhile please report issues using email <br />- Aura : aura-support@neo4j.com.<br />- Neo4j Enterprise : support@neo4j.com.</p>tag:status.neo4j.io,2005:Incident/96269452022-03-28T15:02:01Z2022-03-28T15:02:01ZAPOC procedures availability<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>15:02</var> UTC</small><br><strong>Resolved</strong> - We have now addressed the issue and all databases have recovered access to all of apoc.algo.*.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>17:36</var> UTC</small><br><strong>Monitoring</strong> - A fix has been applied to the affected databases and we are monitoring the results.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>03:18</var> UTC</small><br><strong>Update</strong> - The engineering team continues to work on steps to resolve this issue. We will update you as we have more information.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>00:05</var> UTC</small><br><strong>Update</strong> - The engineering team continues to work on steps to resolve this issue. We will update you as we have more information.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>22:55</var> UTC</small><br><strong>Update</strong> - Work is continuing to resolve the issue. We will continue to update this page as needed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>21:35</var> UTC</small><br><strong>Update</strong> - The engineering team continues to work on steps to resolve this issue. We will update you as we have more information.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>19:05</var> UTC</small><br><strong>Update</strong> - Our engineering team continues to work on mitigating the problem. We will share more information as it becomes available.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>17:48</var> UTC</small><br><strong>Update</strong> - Our engineering team is still working on addressing the issue.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>12:21</var> UTC</small><br><strong>Update</strong> - Our engineering team is currently working on delivering a fix for this issue. We will share an ETA when possible.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>10:33</var> UTC</small><br><strong>Identified</strong> - Some APOC procedures are currently unavailable. All of apoc.algo.* (with exception of apoc.algo.cover) are affected.</p>tag:status.neo4j.io,2005:Incident/95192702022-03-11T19:56:40Z2022-03-11T19:56:40ZMetrics Unavailable in Console<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>19:56</var> UTC</small><br><strong>Resolved</strong> - The incident has been resolved. Metrics are again available from the Metrics tab. If you are still unable to see metrics and you have logged out and cleared your cache please contact support at aura-support@neotechnology.com.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>18:52</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are continuing to monitor the situation. If you are still seeing errors, then log out, clear your browser cache, and log in again.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>18:46</var> UTC</small><br><strong>Identified</strong> - We have identified the issue and are now working on steps to remediate it. We will update this page as we have more information.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>17:49</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>17:48</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where customers are unable to see their metrics in the Console. Databases remain available and fully functional. We will update you as we have more information.</p>tag:status.neo4j.io,2005:Incident/92295582022-02-05T13:00:30Z2022-02-05T13:00:30ZBloom on Aura - Maintenance<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>13:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>14:17</var> UTC</small><br><strong>Scheduled</strong> - Hi,<br /><br />We will be carrying out an upgrade to the infrastructure that delivers Bloom in Aura on <br />Saturday the 5th of February 2022 between 09:00:00 and 13:00:00 GMT.<br /><br />During this window you will not be able to access Bloom via the "Open with" button, but there will be no impact to the running database or Browser.<br /><br />If after the work is complete you notice any issues when connecting to a database with Bloom, please don't hesitate to contact us and raise a ticket via the support portal https://aura.support.neo4j.com/.<br /><br />Thanks<br />The Aura Team</p>tag:status.neo4j.io,2005:Incident/88552802021-12-15T16:42:48Z2021-12-15T16:42:48ZAura console unavailable<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been fully addressed by the third party cloud provider.<br />Aura console is fully functional.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:25</var> UTC</small><br><strong>Update</strong> - The third party cloud provider has now addressed the outage and the Aura Console is now fully functional.<br />We continue to monitor the situation and review our impact assessment.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>16:01</var> UTC</small><br><strong>Identified</strong> - All databases continue to be accessible and run and the automatic backups take place normally.<br />Users already logged in should be able to use the console but may experience some delays.<br />Current impact: users cannot create, resize, download exports, delete or clone databases.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Investigating</strong> - The Aura console console.neo4j.io is currently unavailable.<br />Our initial investigation suggests a third party cloud provider is suffering an outage and impacting us.</p>tag:status.neo4j.io,2005:Incident/88358632021-12-13T18:38:30Z2021-12-14T17:26:19ZAura and CVE-2021-44228<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>18:38</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>18:37</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>18:35</var> UTC</small><br><strong>Scheduled</strong> - In Neo4j AuraDB the issue known as CVE-2021-44228 has been mitigated. Aura deployed a configuration fix on Friday 10th December that was applied to all existing Aura Databases. All newly created Databases will also have the configuration fix.<br />Our effort to review and monitor the situation with our security team is ongoing, however, at present we have not found any signs of intrusion or exploitation of this vulnerability.<br /><br />As a precautionary measure, it is best practice to ensure you change database passwords regularly, especially if you had not previously changed from the default ones generated at creation.<br /><br />Please contact our support team (https://aura.support.neo4j.com/hc/en-us) if you would like to discuss anything further in the meantime.<br /><br />For the vulnerability and impact assessment on Neo4j , see <br />https://neo4j.com/security/log4j/</p>