We have fixed the issue and the support portal is now fully functional.
Posted Mar 18, 2025 - 13:16 UTC
Update
We are still investigating the issue affecting the Neo4j Support Portal (https://support.neo4j.com/). Users may continue to experience access difficulties, but updating existing cases via email remains unaffected.
Please report any issues via support@neo4j.com.We appreciate your patience and will share updates as soon as we have more information
Posted Mar 18, 2025 - 13:08 UTC
Update
We are still investigating the issue affecting the Neo4j Support Portal (https://support.neo4j.com/). Users may continue to experience access difficulties, but updating existing cases via email remains unaffected.
Please report any issues via support@neo4j.com.We appreciate your patience and will share updates as soon as we have more information
Posted Mar 18, 2025 - 10:35 UTC
Update
We are still actively working to resolve the ongoing disruption impacting the Neo4j Support Portal (https://support.neo4j.com/).
Users may experience challenges when signing in, creating new support cases, managing existing cases, or accessing knowledge base articles. For now, please continue submitting any issues via email at support@neo4j.com, as mentioned in our previous update.
We appreciate your patience and will provide further updates as soon as possible.
Posted Mar 18, 2025 - 08:44 UTC
Update
We are still actively investigating the ongoing service disruption affecting the Neo4j Customer Support Portal (https://support.neo4j.com/).
Users may continue to experience difficulties signing in, opening new support cases, managing existing cases, and accessing knowledge base articles. In the meantime, please continue reporting any issues via email at support@neo4j.com. We appreciate your patience and will provide further updates as we learn more.
- We are assessing the impact at this stage - Users may encounter difficulty in signing-in and accessing the portal - Users may have difficulty in opening New support cases, managing existing cases and in accessing the knowledgebase articles
Note: Users can update existing cases via email without any challenges
In the meantime, please report any issues via email at support@neo4j.com.
Posted Mar 18, 2025 - 06:24 UTC
This incident affected: Customer Support Portal (support.neo4j.com).