Partially Degraded Service

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Welcome to the Neo4j status page!
Having trouble please get in touch at https://support.neo4j.com or send us a mail at support@neo4j.com.

Aura Console (console.neo4j.io) Operational
AuraDB Virtual Dedicated Cloud (*.databases.neo4j.io) Operational
AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io) Operational
AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) Operational
AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io) Operational
AuraDB Business Critical (*.databases.neo4j.io) Operational
AuraDB Business Critical (*.databases.neo4j.io) on AWS Operational
AuraDB Business Critical (*.databases.neo4j.io) on Azure Operational
AuraDB Business Critical (*.databases.neo4j.io) on GCP Operational
AuraDB Professional (*.databases.neo4j.io) Operational
AuraDB Professional on AWS (*.databases.neo4j.io) Operational
AuraDB Professional on Azure (*.databases.neo4j.io) Operational
AuraDB Professional on GCP (*.databases.neo4j.io) Operational
Aura Graph Analytics Operational
Aura Graph Analytics on AWS Operational
Aura Graph Analytics on Azure Operational
Aura Graph Analytics on GCP Operational
AuraDS Enterprise (*.databases.neo4j.io) Operational
AuraDS Enterprise on AWS (*.databases.neo4j.io) Operational
AuraDS Enterprise on Azure (*.databases.neo4j.io) Operational
AuraDS Enterprise on GCP (*.databases.neo4j.io) Operational
AuraDS (*.databases.neo4j.io) Operational
AuraDS on AWS (*.databases.neo4j.io) Operational
AuraDS on Azure (*.databases.neo4j.io) Operational
AuraDS on GCP (*.databases.neo4j.io) Operational
Aura API (api.neo4j.io) Operational
AuraDB Free (*.databases.neo4j.io) Operational
Neo4j User Tools Operational
Bloom (bloom.neo4j.io) Operational
Browser (browser.neo4j.io) Operational
Data Importer (data-importer.neo4j.io) Operational
Aura Customer Metrics (customer-metrics-api.neo4j.io) Operational
AWS (Amazon Web Services) Degraded Performance
AWS ec2-ap-south-1 Operational
AWS eks-ap-south-1 Operational
AWS s3-ap-south-1 Operational
AWS ec2-ap-southeast-2 Operational
AWS eks-ap-southeast-2 Operational
AWS s3-ap-southeast-2 Operational
AWS s3-ca-central-1 Operational
AWS ec2-ca-central-1 Operational
AWS eks-eu-central-1 Operational
AWS s3-eu-central-1 Operational
AWS ec2-eu-central-1 Operational
AWS eks-eu-west-1 Operational
AWS ec2-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS eks-eu-west-2 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS eks-eu-west-3 Operational
AWS s3-eu-west-3 Operational
AWS eks-us-east-1 Operational
AWS s3-us-east-1 Operational
AWS eks-us-east-2 Operational
AWS ec2-us-east-2 Operational
AWS s3-us-east-2 Operational
AWS s3-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS ec2-ap-northeast-2 Operational
AWS s3-ap-northeast-2 Operational
AWS eks-ap-northeast-2 Operational
AWS eks-ap-southeast-1 Operational
AWS s3-ap-southeast-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS ec2-sa-east-1 Operational
AWS eks-sa-east-1 Operational
AWS s3-sa-east-1 Operational
AWS s3-ap-northeast-1 Operational
AWS eks-ap-northeast-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-ap-east-1 Operational
AWS eks-ap-east-1 Operational
AWS s3-ap-east-1 Operational
AWS eks-eu-north-1 Operational
AWS ec2-eu-north-1 Operational
AWS s3-eu-north-1 Operational
AWS s3-me-central-1 Degraded Performance
AWS ec2-me-central-1 Degraded Performance
AWS eks-me-central-1 Degraded Performance
Azure (Microsoft Cloud Computing Services) Operational
Azure AKS Operational
Azure Private Link Operational
Azure Cloud Services (Compute) Operational
Azure Storage Services Operational
GCP (Google Cloud Platform) Services Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud Datastore Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Component 3rd Party Services Operational
User Authentication (Auth0) Operational
Customer Support Portal (support.neo4j.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 20, 2026

No incidents reported today.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Middle East Availability - AWS
Resolved - While AWS continues working on this situation, we are closing this incident and invite our customers to monitor the AWS Status on our main Neo4j Status Page under AWS (Amazon Web Services). The latest information from AWS can be found at: https://health.aws.amazon.com/health/status
Mar 6, 16:06 UTC
Update - We continue to monitor the situation in the affected AWS Middle East regions.
The latest information from AWS is available at: https://health.aws.amazon.com/health/status

We will provide additional updates as more information becomes available. Please review the AWS recommendation on the website above.
Mar 6, 14:29 UTC
Update - We continue to monitor the situation in the affected AWS Middle East regions.
The latest information from AWS is available at: https://health.aws.amazon.com/health/status

We will provide additional updates as more information becomes available. Please review the AWS recommendation on the website above.
Mar 6, 02:08 UTC
Update - We continue to monitor the situation in the affected AWS Middle East regions.

The latest information from AWS is available at: https://health.aws.amazon.com/health/status

We will provide additional updates as more information becomes available. Please review the AWS recommendation on the website above.
Mar 5, 14:39 UTC
Update - We continue to monitor the situation in the affected AWS Middle East regions.

The latest information from AWS is available at: https://health.aws.amazon.com/health/status

We will provide additional updates as more information becomes available. Please review the AWS recommendation on the website above.
Mar 5, 02:42 UTC
Update - We continue to monitor the situation in the affected AWS Middle East regions.

The latest information from AWS is available at: https://health.aws.amazon.com/health/status

We will provide additional updates as more information becomes available. Please review the AWS recommendation on the website above.
Mar 4, 10:10 UTC
Update - We continue to monitor the situation in the affected AWS Middle East regions.

The latest information from AWS is available at: https://health.aws.amazon.com/health/status

We will provide additional updates as more information becomes available. Please review the AWS recommendation on the website above.
Mar 3, 22:43 UTC
Update - We continue to monitor the situation in the affected AWS Middle East regions.

The most up-to-date information from AWS is available at: https://health.aws.amazon.com/health/status

We will provide additional updates as soon as more information becomes available.
Mar 3, 15:26 UTC
Update - We continue to monitor the situation in the affected AWS Middle East regions.

The most up-to-date information from AWS is available at: https://health.aws.amazon.com/health/status

We will provide additional updates as soon as more information becomes available.
Mar 3, 06:19 UTC
Identified - We are aware of issues in the Middle East regions via our cloud partner AWS, affecting AWS me-central-1 (United Arab Emirates) and AWS me-south-1 (Bahrain).

The most up-to-date information from AWS is available at: https://health.aws.amazon.com/health/status

We are actively working to limit the impact on the Aura service. However, customers should expect that new deployments in the affected regions may be impaired. Additionally, existing services deployed in these regions may experience reduced availability.

Customers with services in these or nearby regions who are concerned about potential operational impact are encouraged to contact Neo4j Customer Support through the usual channels. Our team is available to advise and assist as needed.
Mar 2, 19:55 UTC
Console is not available
Resolved - We have checked and confirm that the issue is now fully addressed.
Mar 6, 10:25 UTC
Monitoring - We have made a code change and we believe the console is available again.
Mar 6, 10:24 UTC
Identified - We identified an issue with the availability of console.neo4j.io - we are investigating
Mar 6, 10:18 UTC
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