Resolved -
We have been informed by our authentication provider that they have recovered. Login to Console and the Support site has been restored. If you are still having problems please reach out to us at
aura-support@neo4j.com
Apr 20, 21:48 UTC
Update -
We are continuing to monitor for any further issues.
Apr 20, 21:34 UTC
Monitoring -
Our authentication provider has reported seeing performance improvements. They are still working on restoring all customers. We will continue to monitor the situation.
Apr 20, 21:24 UTC
Update -
Our authentication provider is now reporting a degraded performance. Access should work but may need multiple attempts or be slow.
This improvement should apply both to the Aura console and the support and KB portal.
Apr 20, 20:22 UTC
Update -
Our authentication supplier continues to work at addressing the outage.
As our support portal is also down (due to the same cause) should you need any help, please email
aura-support@neo4j.com.
Apr 20, 20:01 UTC
Update -
Our authentication supplier continues to work at addressing the outage. We will update as we have more information.
Apr 20, 18:14 UTC
Update -
Our authentication supplier continues to work at addressing the outage.
As our support portal is also down (due to the same cause) should you need any help, please email
aura-support@neo4j.com.
Apr 20, 16:46 UTC
Identified -
Our authentication provider is experiencing an outage currently.
Access to the Aura Console to manage databases (create, delete, resize, download backup , create snapshot) is unavailable.
All databases are still running and can be accessed.
Apr 20, 16:10 UTC
