Issue impacting Aura instance operations
Update - We continue to fix a small subset of Free instances that are still impacted.
Jul 23, 2026 - 19:39 UTC
Update - We addressed the issue in all AuraDB Professional instances. Aura Free can still be affected. We will continue to monitor and fix the remaining databases.
Jul 23, 2026 - 18:07 UTC
Update - We continue to fix a small subset of instances that are still impacted under the AuraDB Professional and Free tiers.
Jul 23, 2026 - 17:31 UTC
Update - We continue to fix a subset of instances that are still impacted for AuraDB Professional and Free
Jul 23, 2026 - 17:01 UTC
Update - We continue to resolve the subset of instances that are still impacted for AuraDB Professional and Free
Jul 23, 2026 - 16:32 UTC
Update - We continue to resolve the subset of instances that are still impacted for AuraDB Professional and Free.
Jul 23, 2026 - 15:57 UTC
Update - We continue to resolve the subset of instances which are still impacted for AuraDB Professional and Free.
Jul 23, 2026 - 15:29 UTC
Update - AuraDB Virtual Dedicated Cloud and AuraDB Business Critical should all now be fixed. We continue to resolve the subset of instances which are still impacted for AuraDB Professional and Free.
Jul 23, 2026 - 15:03 UTC
Monitoring - We continue to resolve the subset of instances which are still impacted.
Jul 23, 2026 - 14:44 UTC
Update - We continue to resolve the subset of instances which are still impacted.
Jul 23, 2026 - 14:27 UTC
Update - We are continuing to resolve the subset of instances still impacted.
Jul 23, 2026 - 14:07 UTC
Update - We are continuing to resolve the subset of instances still impacted.
Jul 23, 2026 - 13:35 UTC
Update - We are continuing to resolve the subset of instances still impacted.
Jul 23, 2026 - 13:09 UTC
Update - With the configuration fix deployed, we are continuing to resolve the subset of instances still impacted.
Jul 23, 2026 - 12:49 UTC
Update - We have deployed a configuration fix and are now working to resolve the subset of instances impacted.
Jul 23, 2026 - 12:32 UTC
Update - We have identified the subset of instances impacted and continue to deploy the fix at this time.
Jul 23, 2026 - 12:11 UTC
Update - We are deploying the first part of the fix and continue actively working on rolling out the full solution. We expect an ETA in the order of 1hour from now.
Jul 23, 2026 - 11:53 UTC
Identified - We have identified the cause of the current issue and are actively working on the fix currently.
Jul 23, 2026 - 11:38 UTC
Update - We are working with engineering teams and continuing to make progress with the investigations at the current time.
Jul 23, 2026 - 11:24 UTC
Update - We are working with engineering teams and making progress with the investigations at the current time.
Jul 23, 2026 - 11:08 UTC
Investigating - We are currently investigating an issue at this time.
Jul 23, 2026 - 10:52 UTC

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Welcome to the Neo4j status page!
Having trouble please get in touch at https://support.neo4j.com or send us a mail at support@neo4j.com.

Aura Console (console.neo4j.io) Operational
AuraDB Virtual Dedicated Cloud (*.databases.neo4j.io) Operational
AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io) Operational
AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) Operational
AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io) Operational
AuraDB Business Critical (*.databases.neo4j.io) Operational
AuraDB Business Critical (*.databases.neo4j.io) on AWS Operational
AuraDB Business Critical (*.databases.neo4j.io) on Azure Operational
AuraDB Business Critical (*.databases.neo4j.io) on GCP Operational
AuraDB Professional (*.databases.neo4j.io) Operational
AuraDB Professional on AWS (*.databases.neo4j.io) Operational
AuraDB Professional on Azure (*.databases.neo4j.io) Operational
AuraDB Professional on GCP (*.databases.neo4j.io) Operational
Aura Graph Analytics Operational
Aura Graph Analytics on AWS Operational
Aura Graph Analytics on Azure Operational
Aura Graph Analytics on GCP Operational
AuraDS Enterprise (*.databases.neo4j.io) Operational
AuraDS Enterprise on AWS (*.databases.neo4j.io) Operational
AuraDS Enterprise on Azure (*.databases.neo4j.io) Operational
AuraDS Enterprise on GCP (*.databases.neo4j.io) Operational
AuraDS (*.databases.neo4j.io) Operational
AuraDS on AWS (*.databases.neo4j.io) Operational
AuraDS on Azure (*.databases.neo4j.io) Operational
AuraDS on GCP (*.databases.neo4j.io) Operational
Aura API (api.neo4j.io) Operational
AuraDB Free (*.databases.neo4j.io) Partial Outage
Neo4j User Tools Operational
Bloom (bloom.neo4j.io) Operational
Browser (browser.neo4j.io) Operational
Data Importer (data-importer.neo4j.io) Operational
Aura Customer Metrics (customer-metrics-api.neo4j.io) Operational
AWS (Amazon Web Services) Operational
AWS ec2-ap-south-1 Operational
AWS eks-ap-south-1 Operational
AWS s3-ap-south-1 Operational
AWS ec2-ap-southeast-2 Operational
AWS eks-ap-southeast-2 Operational
AWS s3-ap-southeast-2 Operational
AWS s3-ca-central-1 Operational
AWS ec2-ca-central-1 Operational
AWS eks-eu-central-1 Operational
AWS s3-eu-central-1 Operational
AWS ec2-eu-central-1 Operational
AWS eks-eu-west-1 Operational
AWS ec2-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS eks-eu-west-2 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS eks-eu-west-3 Operational
AWS s3-eu-west-3 Operational
AWS eks-us-east-1 Operational
AWS s3-us-east-1 Operational
AWS eks-us-east-2 Operational
AWS ec2-us-east-2 Operational
AWS s3-us-east-2 Operational
AWS s3-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS ec2-ap-northeast-2 Operational
AWS s3-ap-northeast-2 Operational
AWS eks-ap-northeast-2 Operational
AWS eks-ap-southeast-1 Operational
AWS s3-ap-southeast-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS ec2-sa-east-1 Operational
AWS eks-sa-east-1 Operational
AWS s3-sa-east-1 Operational
AWS s3-ap-northeast-1 Operational
AWS eks-ap-northeast-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-ap-east-1 Operational
AWS eks-ap-east-1 Operational
AWS s3-ap-east-1 Operational
AWS eks-eu-north-1 Operational
AWS ec2-eu-north-1 Operational
AWS s3-eu-north-1 Operational
AWS s3-me-central-1 Operational
AWS ec2-me-central-1 Operational
AWS eks-me-central-1 Operational
Azure (Microsoft Cloud Computing Services) Operational
Azure AKS Operational
Azure Private Link Operational
Azure Cloud Services (Compute) Operational
Azure Storage Services Operational
GCP (Google Cloud Platform) Services Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud Datastore Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Component 3rd Party Services Operational
User Authentication (Auth0) Operational
Customer Support Portal (support.neo4j.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 23, 2026

Unresolved incident: Issue impacting Aura instance operations.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
Aura Console Impacted - Instance View
Resolved - Services are confirmed to be operational and no further interruptions are expected.
Jul 10, 19:23 UTC
Monitoring - The third-party service that Aura depends on has restored normal operations and the Neo4j Aura systems have recovered.

Our team is actively monitoring the issue to confirm Aura Console is performing as expected.
Jul 10, 17:51 UTC
Update - We are continuing to investigate this issue.
Jul 10, 17:23 UTC
Investigating - We are currently investigating an issue affecting the Aura Console where some customers may be unable to see their instances.
This issue is caused by a failure in a third-party service that Aura depends on. Affected instances continue to run normally, and database connectivity is not impacted.

Our team is actively investigating the issue.
Jul 10, 17:18 UTC
Jul 9, 2026

No incidents reported.

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