All Systems Operational

About This Site

Welcome to the Neo4j Aura status page!
Having trouble please get in touch at https://aura.support.neo4j.com or send us a mail at aura-support@neo4j.com.

Aura Console (console.neo4j.io) ? Operational
Aura Databases (*.databases.neo4j.io) ? Operational
Aura Support Portal (aura.support.neo4j.com) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 23, 2021

No incidents reported today.

Apr 22, 2021

No incidents reported.

Apr 21, 2021

No incidents reported.

Apr 20, 2021
Resolved - We have been informed by our authentication provider that they have recovered. Login to Console and the Support site has been restored. If you are still having problems please reach out to us at aura-support@neo4j.com
Apr 20, 21:48 UTC
Update - We are continuing to monitor for any further issues.
Apr 20, 21:34 UTC
Monitoring - Our authentication provider has reported seeing performance improvements. They are still working on restoring all customers. We will continue to monitor the situation.
Apr 20, 21:24 UTC
Update - Our authentication provider is now reporting a degraded performance. Access should work but may need multiple attempts or be slow.
This improvement should apply both to the Aura console and the support and KB portal.
Apr 20, 20:22 UTC
Update - Our authentication supplier continues to work at addressing the outage.
As our support portal is also down (due to the same cause) should you need any help, please email aura-support@neo4j.com.
Apr 20, 20:01 UTC
Update - Our authentication supplier continues to work at addressing the outage. We will update as we have more information.
Apr 20, 18:14 UTC
Update - Our authentication supplier continues to work at addressing the outage.
As our support portal is also down (due to the same cause) should you need any help, please email aura-support@neo4j.com.
Apr 20, 16:46 UTC
Identified - Our authentication provider is experiencing an outage currently.
Access to the Aura Console to manage databases (create, delete, resize, download backup , create snapshot) is unavailable.
All databases are still running and can be accessed.
Apr 20, 16:10 UTC
Apr 19, 2021

No incidents reported.

Apr 18, 2021

No incidents reported.

Apr 17, 2021

No incidents reported.

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021

No incidents reported.