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Aura Console (console.neo4j.io) Operational
AuraDB Virtual Dedicated Cloud (*.databases.neo4j.io) Operational
AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io) Operational
AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) Operational
AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io) Operational
AuraDB Business Critical (*.databases.neo4j.io) Operational
AuraDB Business Critical (*.databases.neo4j.io) on AWS Operational
AuraDB Business Critical (*.databases.neo4j.io) on Azure Operational
AuraDB Business Critical (*.databases.neo4j.io) on GCP Operational
AuraDB Professional (*.databases.neo4j.io) Operational
AuraDB Professional on AWS (*.databases.neo4j.io) Operational
AuraDB Professional on Azure (*.databases.neo4j.io) Operational
AuraDB Professional on GCP (*.databases.neo4j.io) Operational
Aura Graph Analytics Operational
Aura Graph Analytics on AWS Operational
Aura Graph Analytics on Azure Operational
Aura Graph Analytics on GCP Operational
AuraDS Enterprise (*.databases.neo4j.io) Operational
AuraDS Enterprise on AWS (*.databases.neo4j.io) Operational
AuraDS Enterprise on Azure (*.databases.neo4j.io) Operational
AuraDS Enterprise on GCP (*.databases.neo4j.io) Operational
AuraDS (*.databases.neo4j.io) Operational
AuraDS on AWS (*.databases.neo4j.io) Operational
AuraDS on Azure (*.databases.neo4j.io) Operational
AuraDS on GCP (*.databases.neo4j.io) Operational
Aura API (api.neo4j.io) Operational
AuraDB Free (*.databases.neo4j.io) Operational
Neo4j User Tools Operational
Bloom (bloom.neo4j.io) Operational
Browser (browser.neo4j.io) Operational
Data Importer (data-importer.neo4j.io) Operational
Aura Customer Metrics (customer-metrics-api.neo4j.io) Operational
AWS (Amazon Web Services) Operational
AWS ec2-ap-south-1 Operational
AWS eks-ap-south-1 Operational
AWS s3-ap-south-1 Operational
AWS ec2-ap-southeast-2 Operational
AWS eks-ap-southeast-2 Operational
AWS s3-ap-southeast-2 Operational
AWS s3-ca-central-1 Operational
AWS ec2-ca-central-1 Operational
AWS eks-eu-central-1 Operational
AWS s3-eu-central-1 Operational
AWS ec2-eu-central-1 Operational
AWS eks-eu-west-1 Operational
AWS ec2-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS eks-eu-west-2 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS eks-eu-west-3 Operational
AWS s3-eu-west-3 Operational
AWS eks-us-east-1 Operational
AWS s3-us-east-1 Operational
AWS eks-us-east-2 Operational
AWS ec2-us-east-2 Operational
AWS s3-us-east-2 Operational
AWS s3-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS ec2-ap-northeast-2 Operational
AWS s3-ap-northeast-2 Operational
AWS eks-ap-northeast-2 Operational
AWS eks-ap-southeast-1 Operational
AWS s3-ap-southeast-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS ec2-sa-east-1 Operational
AWS eks-sa-east-1 Operational
AWS s3-sa-east-1 Operational
AWS s3-ap-northeast-1 Operational
AWS eks-ap-northeast-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-ap-east-1 Operational
AWS eks-ap-east-1 Operational
AWS s3-ap-east-1 Operational
AWS eks-eu-north-1 Operational
AWS ec2-eu-north-1 Operational
AWS s3-eu-north-1 Operational
Azure (Microsoft Cloud Computing Services) Operational
Azure AKS Operational
Azure Private Link Operational
Azure Cloud Services (Compute) Operational
Azure Storage Services Operational
GCP (Google Cloud Platform) Services Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud Datastore Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Component 3rd Party Services Operational
User Authentication (Auth0) Operational
Customer Support Portal (support.neo4j.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 21, 2026

No incidents reported today.

Aug 20, 2026

Aura metrics issue.
Resolved - Since the last update, the investigation has moved on. The issue was identified, and we monitored the service as it recovered from degradation. We confirm the issue is now resolved.
Aug 20, 19:10 UTC
Update - We continue to investigate the Aura metrics issue.
Aug 20, 16:48 UTC
Update - We continue to investigate the Aura metrics issue.
Aug 20, 16:18 UTC
Investigating - Our team has identified an issue with collecting the metrics for Aura instances. This will impact the metric visibility and forwarding.

We are currently investigating the issue.
Aug 20, 15:49 UTC

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

No incidents reported.

Aug 11, 2026

No incidents reported.

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Potential unexpected query failures.
Resolved - We have monitored the fix and found the service to be stable. This incident is now considered resolved.
Aug 7, 15:34 UTC
Monitoring - The fix to resolve the issue has now completed deployment to the Aura service and we are monitoring the situation.
Aug 7, 13:49 UTC
Update - The fix to the trim() Cypher function has passed testing and validation and is now being deployed.
Aug 7, 09:44 UTC
Update - We are actively working on addressing the issue. The fix for the trim() Cypher function is undergoing testing and validation currently before deployment. Further updates will be provided before we begin deploying it to Aura instances.
Aug 7, 01:16 UTC
Update - Development has completed on the hot-fix for this issue, and we are finalizing the rollout plan for Aura.
Aug 7, 01:15 UTC
Update - The fix for the trim() Cypher function is undergoing testing and validation before deployment.
Further updates will be provided before we begin deploying it to Aura instances.
Aug 6, 14:54 UTC
Update - We continue to validate the fix for the trim() Cypher function.
Further updates will be provided before we begin deploying it to Aura instances.
Aug 6, 11:17 UTC
Update - We continue to validate the fix for the trim() Cypher function.
Further updates will be provided before we begin deploying it to Aura instances.
Aug 6, 07:39 UTC
Update - We are actively validating the fix for the trim() Cypher function. Further updates will be provided before we begin deploying to Aura instances
Aug 6, 07:13 UTC
Update - We are testing the fix for the trim() Cypher function issue. We will update before we begin our deployment into the Aura environment.
Aug 6, 00:58 UTC
Identified - We have found the issue and are working on a fix. A small percentatge of queries using trim may still err.

VDC customers with databases set to highest are not impacted at all unless they pause and start their instances.
Aug 5, 19:27 UTC
Investigating - We have identified an issue currently that could result in unexpected query failures when using the trim() Cypher function. Investigations into the cause are in progress.
Aug 5, 17:31 UTC
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