Monitoring - Customers using Bloom hosted at bloom.neo4j.io and who have SSO configured for authentication (Aura VDC tier only) are impacted by an upgrade to the latest Bloom version, 2.16.0, released on October 7, 2024. A notice about the change was shared via Canny and email on August 20, 2024 [https://neo4j-aura.canny.io/changelog/upcoming-changes-to-bloom]. A reminder was posted on October 8, 2024 with details of impact and remediation [https://neo4j-aura.canny.io/changelog/bloom-update-possible-sso-issues].

Key Remediation:

Please refer to the knowledge article Bloom URI Change Impact and Remediation [https://support.neo4j.com/s/article/Bloom-URI-Change-Impact-and-Remediation] for details on what the change was, how it might impact you, and what to do if you are among the impacted cohort of customers.

In short, we removed the index.html on the end of the URI, and that change must be updated anywhere in your configuration that references it.

While we have received limited reports of customers experiencing this issue, we are marking bloom.neo4j.io Degraded for now to allow us to reach more potentially impacted Users.

Oct 10, 2024 - 22:28 UTC

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Partial Outage
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Past Incidents
Oct 14, 2024

No incidents reported today.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

Unresolved incident: bloom.neo4j.io potentially degraded for Aura VDC SSO users.

Oct 9, 2024

No incidents reported.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.