Potential unexpected query failures.
Update - The fix for the trim() Cypher function is undergoing testing and validation before deployment.
Further updates will be provided before we begin deploying it to Aura instances.
Aug 06, 2026 - 14:54 UTC
Update - We continue to validate the fix for the trim() Cypher function.
Further updates will be provided before we begin deploying it to Aura instances.
Aug 06, 2026 - 11:17 UTC
Update - We continue to validate the fix for the trim() Cypher function.
Further updates will be provided before we begin deploying it to Aura instances.
Aug 06, 2026 - 07:39 UTC
Update - We are actively validating the fix for the trim() Cypher function. Further updates will be provided before we begin deploying to Aura instances
Aug 06, 2026 - 07:13 UTC
Update - We are testing the fix for the trim() Cypher function issue. We will update before we begin our deployment into the Aura environment.
Aug 06, 2026 - 00:58 UTC
Identified - We have found the issue and are working on a fix. A small percentatge of queries using trim may still err.

VDC customers with databases set to highest are not impacted at all unless they pause and start their instances.
Aug 05, 2026 - 19:27 UTC
Investigating - We have identified an issue currently that could result in unexpected query failures when using the trim() Cypher function. Investigations into the cause are in progress.
Aug 05, 2026 - 17:31 UTC

About This Site

Welcome to the Neo4j status page!
Having trouble please get in touch at https://support.neo4j.com or send us a mail at support@neo4j.com.

Aura Console (console.neo4j.io) Operational
AuraDB Virtual Dedicated Cloud (*.databases.neo4j.io) Degraded Performance
AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io) Degraded Performance
AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) Degraded Performance
AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io) Degraded Performance
AuraDB Business Critical (*.databases.neo4j.io) Degraded Performance
AuraDB Business Critical (*.databases.neo4j.io) on AWS Degraded Performance
AuraDB Business Critical (*.databases.neo4j.io) on Azure Degraded Performance
AuraDB Business Critical (*.databases.neo4j.io) on GCP Degraded Performance
AuraDB Professional (*.databases.neo4j.io) Degraded Performance
AuraDB Professional on AWS (*.databases.neo4j.io) Degraded Performance
AuraDB Professional on Azure (*.databases.neo4j.io) Degraded Performance
AuraDB Professional on GCP (*.databases.neo4j.io) Degraded Performance
Aura Graph Analytics Operational
Aura Graph Analytics on AWS Operational
Aura Graph Analytics on Azure Operational
Aura Graph Analytics on GCP Operational
AuraDS Enterprise (*.databases.neo4j.io) Degraded Performance
AuraDS Enterprise on AWS (*.databases.neo4j.io) Degraded Performance
AuraDS Enterprise on Azure (*.databases.neo4j.io) Degraded Performance
AuraDS Enterprise on GCP (*.databases.neo4j.io) Degraded Performance
AuraDS (*.databases.neo4j.io) Degraded Performance
AuraDS on AWS (*.databases.neo4j.io) Degraded Performance
AuraDS on Azure (*.databases.neo4j.io) Degraded Performance
AuraDS on GCP (*.databases.neo4j.io) Degraded Performance
Aura API (api.neo4j.io) Operational
AuraDB Free (*.databases.neo4j.io) Degraded Performance
Neo4j User Tools Operational
Bloom (bloom.neo4j.io) Operational
Browser (browser.neo4j.io) Operational
Data Importer (data-importer.neo4j.io) Operational
Aura Customer Metrics (customer-metrics-api.neo4j.io) Operational
AWS (Amazon Web Services) Operational
AWS ec2-ap-south-1 Operational
AWS eks-ap-south-1 Operational
AWS s3-ap-south-1 Operational
AWS ec2-ap-southeast-2 Operational
AWS eks-ap-southeast-2 Operational
AWS s3-ap-southeast-2 Operational
AWS s3-ca-central-1 Operational
AWS ec2-ca-central-1 Operational
AWS eks-eu-central-1 Operational
AWS s3-eu-central-1 Operational
AWS ec2-eu-central-1 Operational
AWS eks-eu-west-1 Operational
AWS ec2-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS eks-eu-west-2 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS eks-eu-west-3 Operational
AWS s3-eu-west-3 Operational
AWS eks-us-east-1 Operational
AWS s3-us-east-1 Operational
AWS eks-us-east-2 Operational
AWS ec2-us-east-2 Operational
AWS s3-us-east-2 Operational
AWS s3-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS ec2-ap-northeast-2 Operational
AWS s3-ap-northeast-2 Operational
AWS eks-ap-northeast-2 Operational
AWS eks-ap-southeast-1 Operational
AWS s3-ap-southeast-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS ec2-sa-east-1 Operational
AWS eks-sa-east-1 Operational
AWS s3-sa-east-1 Operational
AWS s3-ap-northeast-1 Operational
AWS eks-ap-northeast-1 Operational
AWS ec2-ap-northeast-1 Operational
AWS ec2-ap-east-1 Operational
AWS eks-ap-east-1 Operational
AWS s3-ap-east-1 Operational
AWS eks-eu-north-1 Operational
AWS ec2-eu-north-1 Operational
AWS s3-eu-north-1 Operational
AWS s3-me-central-1 Operational
AWS ec2-me-central-1 Operational
AWS eks-me-central-1 Operational
Azure (Microsoft Cloud Computing Services) Operational
Azure AKS Operational
Azure Private Link Operational
Azure Cloud Services (Compute) Operational
Azure Storage Services Operational
GCP (Google Cloud Platform) Services Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud Datastore Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Component 3rd Party Services Operational
User Authentication (Auth0) Operational
Customer Support Portal (support.neo4j.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 6, 2026

Unresolved incident: Potential unexpected query failures..

Aug 5, 2026

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

No incidents reported.

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

Issue impacting Aura instance operations
Postmortem - Read details
Jul 29, 21:59 UTC
Resolved - All fixes have been deployed and issue is now marked as resolved.
Jul 24, 15:56 UTC
Update - All identified instances have been fix, continuing to monitor. Contact customer support for any further issues.
Jul 24, 12:59 UTC
Update - We are continuing to monitor for any further issues.
Jul 24, 08:30 UTC
Update - We are continuing to monitor the situation closely for any further issues.
Jul 24, 06:00 UTC
Update - We are continuing to monitor the situation closely for any further issues.
Jul 24, 02:56 UTC
Update - We are continuing to monitor for any further issues.
Jul 24, 01:02 UTC
Update - We are continuing to monitor for any further issues.
Jul 23, 22:28 UTC
Update - We continue to fix a small subset of Free instances that are still impacted.
Jul 23, 19:39 UTC
Update - We addressed the issue in all AuraDB Professional instances. Aura Free can still be affected. We will continue to monitor and fix the remaining databases.
Jul 23, 18:07 UTC
Update - We continue to fix a small subset of instances that are still impacted under the AuraDB Professional and Free tiers.
Jul 23, 17:31 UTC
Update - We continue to fix a subset of instances that are still impacted for AuraDB Professional and Free
Jul 23, 17:01 UTC
Update - We continue to resolve the subset of instances that are still impacted for AuraDB Professional and Free
Jul 23, 16:32 UTC
Update - We continue to resolve the subset of instances that are still impacted for AuraDB Professional and Free.
Jul 23, 15:57 UTC
Update - We continue to resolve the subset of instances which are still impacted for AuraDB Professional and Free.
Jul 23, 15:29 UTC
Update - AuraDB Virtual Dedicated Cloud and AuraDB Business Critical should all now be fixed. We continue to resolve the subset of instances which are still impacted for AuraDB Professional and Free.
Jul 23, 15:03 UTC
Monitoring - We continue to resolve the subset of instances which are still impacted.
Jul 23, 14:44 UTC
Update - We continue to resolve the subset of instances which are still impacted.
Jul 23, 14:27 UTC
Update - We are continuing to resolve the subset of instances still impacted.
Jul 23, 14:07 UTC
Update - We are continuing to resolve the subset of instances still impacted.
Jul 23, 13:35 UTC
Update - We are continuing to resolve the subset of instances still impacted.
Jul 23, 13:09 UTC
Update - With the configuration fix deployed, we are continuing to resolve the subset of instances still impacted.
Jul 23, 12:49 UTC
Update - We have deployed a configuration fix and are now working to resolve the subset of instances impacted.
Jul 23, 12:32 UTC
Update - We have identified the subset of instances impacted and continue to deploy the fix at this time.
Jul 23, 12:11 UTC
Update - We are deploying the first part of the fix and continue actively working on rolling out the full solution. We expect an ETA in the order of 1hour from now.
Jul 23, 11:53 UTC
Identified - We have identified the cause of the current issue and are actively working on the fix currently.
Jul 23, 11:38 UTC
Update - We are working with engineering teams and continuing to make progress with the investigations at the current time.
Jul 23, 11:24 UTC
Update - We are working with engineering teams and making progress with the investigations at the current time.
Jul 23, 11:08 UTC
Investigating - We are currently investigating an issue at this time.
Jul 23, 10:52 UTC

Jul 23, 2026

← Incident History Powered by Atlassian Statuspage