All Systems Operational

About This Site

Welcome to the Neo4j Aura status page!
Having trouble please get in touch at https://aura.support.neo4j.com or send us a mail at aura-support@neo4j.com.

Aura Console (console.neo4j.io) ? Operational
AuraDB Enterprise (*.databases.neo4j.io) ? Operational
AuraDB Professional (*.databases.neo4j.io) ? Operational
AuraDB Free (*.databases.neo4j.io) ? Operational
AuraDS (*.databases.neo4j.io) ? Operational
AuraDS Enterprise (*.databases.neo4j.io) ? Operational
Neo4j User Tools Operational
Bloom (bloom.neo4j.io) ? Operational
Browser (browser.neo4j.io) ? Operational
Data Importer (data-importer.neo4j.io) ? Operational
GCP (Google Cloud Platform) Services ? Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud Datastore Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
AWS (Amazon Web Services) ? Operational
AWS ec2-ap-south-1 Operational
AWS eks-ap-south-1 Operational
AWS s3-ap-south-1 Operational
AWS ec2-ap-southeast-2 Operational
AWS eks-ap-southeast-2 Operational
AWS s3-ap-southeast-2 Operational
AWS s3-ca-central-1 Operational
AWS ec2-ca-central-1 Operational
AWS eks-eu-central-1 Operational
AWS s3-eu-central-1 Operational
AWS ec2-eu-central-1 Operational
AWS eks-eu-west-1 Operational
AWS ec2-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS eks-eu-west-2 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS eks-eu-west-3 Operational
AWS s3-eu-west-3 Operational
AWS eks-us-east-1 Operational
AWS s3-us-east-1 Operational
AWS eks-us-east-2 Operational
AWS ec2-us-east-2 Operational
AWS s3-us-east-2 Operational
AWS s3-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS ec2-us-west-2 Operational
Component 3rd Party Services Operational
User Authentication (Auth0) ? Operational
Aura Support Portal (aura.support.neo4j.com) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 22, 2023

No incidents reported today.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023

No incidents reported.

Mar 9, 2023
Console display metrics availability issue
Resolved - Our metrics provider has now recovered the affected services and we have conducted verification and the Aura Console is now fully functional.
Mar 9, 09:58 UTC
Update - Our metrics provider has reported complete recovery across most of their services.
Aura console metrics are available for all our customers now.
We will continue to monitor the situation for stability and will provide further updates.
Mar 9, 08:01 UTC
Update - Our metrics provider has reported complete recovery across most of their services.
Aura console metrics are available for all our customers now.
We will continue to monitor the situation for stability and will provide further updates.
Mar 9, 05:30 UTC
Monitoring - Our metrics provider is reporting partial recovery across most of their services.
This has had a positive effect on the Aura console metrics, as the metrics are available for most customers now.
We are continuing to monitor the situation and will provide timely updates.
Mar 9, 04:02 UTC
Update - Our metrics provider is reporting partial recovery across some of their services. This does not appear to have had a positive effect on Aura console metrics, however. We are continuing to monitor the situation and will provide timely updates.
Mar 9, 01:45 UTC
Update - Our metrics provider is reporting partial recovery across some of their services. This does not appear to have had a positive effect on Aura console metrics, however. We are continuing to monitor the situation and will provide timely updates.
Mar 9, 00:46 UTC
Update - Our metrics provider is reporting partial recovery across some of their services. This does not appear to have had a positive effect on Aura console metrics, however. We are continuing to monitor the situation and will provide timely updates.
Mar 8, 23:01 UTC
Update - Our metrics provider continues to work on remediating the problem causing metrics to be unavailable. We are continuing to monitor the situation and will update you further as more information becomes available.
Mar 8, 21:52 UTC
Update - Our metrics provider is still experiencing service degradation that affects seeing your metrics in the dashboard. We are continuing to monitor the situation and will update you further as more information becomes available.
Mar 8, 20:19 UTC
Update - Our metrics provider is still experiencing service degradation that affects seeing your metrics in the dashboard. We are continuing to monitor the situation and will update you further as more information becomes available.
Mar 8, 19:14 UTC
Update - We are continuing to monitor updates from our metrics provider. They are still experiencing service degradation, which is affecting your ability to see metrics on your dashboard. We will update you as we have more information to impart.
Mar 8, 18:17 UTC
Update - Our metrics provider is still experiencing service degradation that affects seeing your metrics in the dashboard. We are continuing to monitor the situation and will update you further as more information becomes available.
Mar 8, 17:17 UTC
Identified - We have currently identified an issue with the loading of metrics in the console causing display messages :
"An error occurred
Try reloading the page, and if the problem persists please contact support."
or
"Sorry, there is no data to display for the selected time period."

The root cause is our 3rd party metrics provider having a major incident.
Mar 8, 15:43 UTC
Mar 8, 2023
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