The fix implemented by our engineers has resolved the issue. Users can once again use Aura Metrics
Posted May 07, 2025 - 21:24 UTC
Monitoring
We have rolled out the fix and the metrics are available again. We will monitor for some time.
Posted May 07, 2025 - 16:47 UTC
Update
We have identified the issue and have a change that we will rollout shortly.
Posted May 07, 2025 - 15:40 UTC
Identified
We have identified the issue and have a change that we will rollout shortly.
Posted May 07, 2025 - 13:43 UTC
Update
We are still investigating the issue affecting the availability of metrics. As a result, you may experience difficulties monitoring your instances or accessing metric data. We appreciate your patience as we work to resolve it.
Posted May 07, 2025 - 10:09 UTC
Update
We have identified an issue impacting the availability of metrics on instances across all tiers. Our team is currently investigating the root cause. In the meantime, you may experience difficulties monitoring your instances or accessing metric data.
Posted May 07, 2025 - 08:20 UTC
Investigating
We have identified an issue impacting the availability of metrics on instances across all tiers. Our team is currently investigating the root cause. In the meantime, you may experience difficulties monitoring your instances or accessing metric data.
Posted May 07, 2025 - 08:18 UTC
This incident affected: AuraDB Virtual Dedicated Cloud (*.databases.neo4j.io) (AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io), AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io), AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)), AuraDB Professional (*.databases.neo4j.io) (AuraDB Professional on AWS (*.databases.neo4j.io), AuraDB Professional on Azure (*.databases.neo4j.io), AuraDB Professional on GCP (*.databases.neo4j.io)), AuraDS (*.databases.neo4j.io) (AuraDS on AWS (*.databases.neo4j.io), AuraDS on Azure (*.databases.neo4j.io), AuraDS on GCP (*.databases.neo4j.io)), AuraDS Enterprise (*.databases.neo4j.io) (AuraDS Enterprise on AWS (*.databases.neo4j.io), AuraDS Enterprise on Azure (*.databases.neo4j.io), AuraDS Enterprise on GCP (*.databases.neo4j.io)), AuraDB Business Critical (*.databases.neo4j.io) (AuraDB Business Critical (*.databases.neo4j.io) on AWS, AuraDB Business Critical (*.databases.neo4j.io) on Azure, AuraDB Business Critical (*.databases.neo4j.io) on GCP), and AuraDB Free (*.databases.neo4j.io).