New users facing issues accessing Neo4j Aura Console

Incident Report for Neo4j Aura

Resolved

A fix was released and rolled-out. All new users registering to Aura can access the Neo4j Aura Console

Posted Jan 20, 2025 - 08:25 UTC

Identified

New users registering for Aura faced an error: "Error project not found" or "An error occurred" with some Event ID
This prevented access for new users to progress further.
All existing users were unaffected and no production workload was affected.

Posted Jan 17, 2025 - 11:45 UTC

This incident affected: Aura Console (console.neo4j.io).