On March 13, 2025, some of our customers experienced delays in the creation of AuraDB Pro, AuraDS Pro, and Aura BC databases on our platform. This was due to an unexpected issue with our database management system, which caused some databases to become stuck during the creation process. Our team quickly identified the problem and worked diligently to resolve it. By March 14, all affected databases were successfully created and operational. We are committed to ensuring the reliability of our services and have taken steps to prevent similar issues in the future. We apologize for any inconvenience this may have caused and appreciate your understanding and patience.
Recently, we implemented a new security feature to enhance the way we manage access to our database systems. This involved setting up additional security permissions in the IAM Policy for each of our paid database services. While we were careful to stay within known limits for these permissions, we encountered an unexpected issue due to an undocumented restriction on the size of these permissions. This caused a problem where our system couldn't create new permissions for databases in certain areas, leading to delays in processing and updates.
We promptly addressed the issue by reversing recent IAM changes to ensure the stability of our services.
Neo4j remains committed to providing reliable service and is implementing additional safeguards to prevent similar incidents in the future.
New mitigations being deployed: