We have confirmed that the fix has addressed issues and all operations fully recovered.
Posted Mar 14, 2025 - 10:41 UTC
Monitoring
The fix for this issue has been successfully rolled out across all impacted tiers. We are currently monitoring the situation to ensure stability.
Posted Mar 14, 2025 - 06:48 UTC
Update
We are in the process of releasing a fix for this issue and would update with a status when it has been rolled out across all impacted tiers
Posted Mar 14, 2025 - 00:59 UTC
Update
we are continuing work on a fix for this issue.
Posted Mar 14, 2025 - 00:59 UTC
Identified
We have identified an issue in GCP causing some new AuraDB Pro, AuraDS Pro and Aura BC instances to get stuck in creation for an extended period of time. Updating instances in this cohort may also experience delay. We are already preparing a fix.
Posted Mar 13, 2025 - 21:27 UTC
This incident affected: AuraDB Professional (*.databases.neo4j.io) (AuraDB Professional on GCP (*.databases.neo4j.io)), AuraDS (*.databases.neo4j.io) (AuraDS on GCP (*.databases.neo4j.io)), and AuraDB Business Critical (*.databases.neo4j.io) (AuraDB Business Critical (*.databases.neo4j.io) on GCP).