A fix has been in place for some time and this incident is considered resolved. A portmortem will be forthcoming.
Posted Jan 15, 2025 - 22:17 UTC
Monitoring
A fix has been rolled out and we are monitoring to ensure CMI is fully operational for all instances.
Posted Jan 15, 2025 - 19:39 UTC
Identified
The Neo4j Aura Customer Metrics Integration (CMI) is currently unavailable. We have identified a fix and are preparing to roll it out.
Posted Jan 15, 2025 - 18:20 UTC
This incident affected: AuraDB Virtual Dedicated Cloud (*.databases.neo4j.io) (AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io), AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io), AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)), AuraDS Enterprise (*.databases.neo4j.io) (AuraDS Enterprise on AWS (*.databases.neo4j.io), AuraDS Enterprise on Azure (*.databases.neo4j.io), AuraDS Enterprise on GCP (*.databases.neo4j.io)), and AuraDB Business Critical (*.databases.neo4j.io) (AuraDB Business Critical (*.databases.neo4j.io) on AWS, AuraDB Business Critical (*.databases.neo4j.io) on Azure, AuraDB Business Critical (*.databases.neo4j.io) on GCP).