The fix has been deployed and we will continue to monitor this incident.
Posted Aug 19, 2025 - 11:30 UTC
Update
We continue to investigate and have identified the issue more clearly.
Beyond backups, other operations are also affected: pause and clone.
Operations may fail or take a long time to complete.
Posted Aug 19, 2025 - 10:51 UTC
Update
We are continuing to investigate this issue.
Posted Aug 19, 2025 - 10:34 UTC
Update
We are continuing to investigate the issue with backups. New backups after 0:00 last night are failing to complete. Existing backups are unaffected and remain available.
Posted Aug 19, 2025 - 10:05 UTC
Investigating
We are currently investigating an issue with backups. We will update shortly as we get more details
Posted Aug 19, 2025 - 09:19 UTC
This incident affected: AuraDB Virtual Dedicated Cloud (*.databases.neo4j.io) (AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io), AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io), AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)), AuraDB Professional (*.databases.neo4j.io) (AuraDB Professional on AWS (*.databases.neo4j.io), AuraDB Professional on Azure (*.databases.neo4j.io), AuraDB Professional on GCP (*.databases.neo4j.io)), AuraDS (*.databases.neo4j.io) (AuraDS on AWS (*.databases.neo4j.io), AuraDS on Azure (*.databases.neo4j.io), AuraDS on GCP (*.databases.neo4j.io)), AuraDS Enterprise (*.databases.neo4j.io) (AuraDS Enterprise on AWS (*.databases.neo4j.io), AuraDS Enterprise on Azure (*.databases.neo4j.io), AuraDS Enterprise on GCP (*.databases.neo4j.io)), AuraDB Business Critical (*.databases.neo4j.io) (AuraDB Business Critical (*.databases.neo4j.io) on AWS, AuraDB Business Critical (*.databases.neo4j.io) on Azure, AuraDB Business Critical (*.databases.neo4j.io) on GCP), and Aura Graph Analytics (Aura Graph Analytics on AWS, Aura Graph Analytics on Azure, Aura Graph Analytics on GCP).