Problems creating new instances

Incident Report for Neo4j Aura

Resolved

The issue with the cloud provider has been resolved. Database creation is functioning as normal. If you see otherwise reach out to aura-support@neo4j.com

Posted Jul 01, 2022 - 19:12 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jul 01, 2022 - 18:24 UTC

Identified

A cloud provider is experiencing some core resource limitations in the region southamerica-east1. As a consequence, you may experience issues creating new instances.
We are working with the provider to address the issue and will update you as we have new information.

Posted Jul 01, 2022 - 18:23 UTC

This incident affected: AuraDB Virtual Dedicated Cloud (*.databases.neo4j.io) (AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)).