Customer portal case creation issues
Incident Report for Neo4j Aura
Resolved
Customer can create support tickets and all features have been fully recovered.
Posted May 09, 2024 - 13:44 UTC
Monitoring
We have deployed a fix and submitting support cases is working.
We will monitor this and verify all is fixed.
Posted May 09, 2024 - 13:40 UTC
Investigating
We are currently investigating an issue with customer support case creation.
If you face errors using the portal, please raise the support request by email to support@neo4j.com
Posted May 09, 2024 - 13:12 UTC
This incident affected: Customer Support Portal (support.neo4j.com).