All Systems Operational

About This Site

Welcome to the Neo4j status page!
Having trouble please get in touch at https://support.neo4j.com or send us a mail at support@neo4j.com.

Aura Console (console.neo4j.io) ? Operational
AuraDB Virtual Dedicated Cloud (*.databases.neo4j.io) ? Operational
AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io) ? Operational
AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io) ? Operational
AuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io) ? Operational
AuraDB Business Critical (*.databases.neo4j.io) Operational
AuraDB Business Critical (*.databases.neo4j.io) on AWS ? Operational
AuraDB Business Critical (*.databases.neo4j.io) on Azure ? Operational
AuraDB Business Critical (*.databases.neo4j.io) on GCP ? Operational
AuraDB Professional (*.databases.neo4j.io) ? Operational
AuraDB Professional on AWS (*.databases.neo4j.io) ? Operational
AuraDB Professional on Azure (*.databases.neo4j.io) ? Operational
AuraDB Professional on GCP (*.databases.neo4j.io) ? Operational
AuraDS Enterprise (*.databases.neo4j.io) ? Operational
AuraDS Enterprise on AWS (*.databases.neo4j.io) ? Operational
AuraDS Enterprise on Azure (*.databases.neo4j.io) ? Operational
AuraDS Enterprise on GCP (*.databases.neo4j.io) ? Operational
AuraDS (*.databases.neo4j.io) ? Operational
AuraDS on AWS (*.databases.neo4j.io) ? Operational
AuraDS on Azure (*.databases.neo4j.io) ? Operational
AuraDS on GCP (*.databases.neo4j.io) ? Operational
Aura API (api.neo4j.io) Operational
AuraDB Free (*.databases.neo4j.io) ? Operational
Neo4j User Tools Operational
Bloom (bloom.neo4j.io) ? Operational
Browser (browser.neo4j.io) ? Operational
Data Importer (data-importer.neo4j.io) ? Operational
Ops Manager (ops-manager.neo4j.io) ? Operational
AWS (Amazon Web Services) ? Operational
AWS ec2-ap-south-1 Operational
AWS eks-ap-south-1 Operational
AWS s3-ap-south-1 Operational
AWS ec2-ap-southeast-2 Operational
AWS eks-ap-southeast-2 Operational
AWS s3-ap-southeast-2 Operational
AWS s3-ca-central-1 Operational
AWS ec2-ca-central-1 Operational
AWS eks-eu-central-1 Operational
AWS s3-eu-central-1 Operational
AWS ec2-eu-central-1 Operational
AWS eks-eu-west-1 Operational
AWS ec2-eu-west-1 Operational
AWS s3-eu-west-1 Operational
AWS s3-eu-west-2 Operational
AWS eks-eu-west-2 Operational
AWS ec2-eu-west-2 Operational
AWS ec2-eu-west-3 Operational
AWS eks-eu-west-3 Operational
AWS s3-eu-west-3 Operational
AWS eks-us-east-1 Operational
AWS s3-us-east-1 Operational
AWS eks-us-east-2 Operational
AWS ec2-us-east-2 Operational
AWS s3-us-east-2 Operational
AWS s3-us-west-2 Operational
AWS eks-us-west-2 Operational
AWS ec2-us-west-2 Operational
AWS ec2-ap-northeast-2 Operational
AWS s3-ap-northeast-2 Operational
AWS eks-ap-northeast-2 Operational
AWS eks-ap-southeast-1 Operational
AWS s3-ap-southeast-1 Operational
AWS ec2-ap-southeast-1 Operational
AWS ec2-sa-east-1 Operational
AWS eks-sa-east-1 Operational
AWS s3-sa-east-1 Operational
AWS s3-ap-northeast-1 Operational
AWS eks-ap-northeast-1 Operational
AWS ec2-ap-northeast-1 Operational
Azure (Microsoft Cloud Computing Services) Operational
Azure AKS Operational
Azure Private Link Operational
Azure Cloud Services (Compute) Operational
Azure Storage Services Operational
GCP (Google Cloud Platform) Services ? Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Cloud Datastore Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Identity & Access Management Operational
Component 3rd Party Services Operational
User Authentication (Auth0) ? Operational
Customer Support Portal (support.neo4j.com) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 21, 2025

No incidents reported today.

Jan 20, 2025
Resolved - A fix was released and rolled-out. All new users registering to Aura can access the Neo4j Aura Console
Jan 20, 08:25 UTC
Identified - New users registering for Aura faced an error: "Error project not found" or "An error occurred" with some Event ID
This prevented access for new users to progress further.
All existing users were unaffected and no production workload was affected.

Jan 17, 11:45 UTC
Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025
Jan 16, 2025
Resolved - The incident is resolved. A postmortem will be available once it is complete.
Jan 16, 20:16 UTC
Monitoring - A fix has been deployed across all impacted regions. This issue has been resolved and we will monitor to ensure the service remains healthy before considering this Resolved.
Jan 16, 18:48 UTC
Identified - Endpoint ingress degradation in AWS us-east-1, us-west-2 and ap-northeast-2 was introduced earlier on January 16, 2025. We have identified a fix and are currently deploying it to all impacted regions.
Jan 16, 15:56 UTC
Jan 15, 2025
Resolved - A fix has been in place for some time and this incident is considered resolved. A portmortem will be forthcoming.
Jan 15, 22:17 UTC
Monitoring - A fix has been rolled out and we are monitoring to ensure CMI is fully operational for all instances.
Jan 15, 19:39 UTC
Identified - The Neo4j Aura Customer Metrics Integration (CMI) is currently unavailable. We have identified a fix and are preparing to roll it out.
Jan 15, 18:20 UTC
Jan 14, 2025

No incidents reported.

Jan 13, 2025
Resolved - We have monitored the service and this incident is now resolved.
Jan 13, 13:41 UTC
Monitoring - We have identified the issue causing the GDS plugin to be missing from the impacted instances and have rolled out a fix. If your GDS plugins are missing from your instance, please pause and resume your instance as a workaround until all remaining impacted instances are remediated.
Jan 11, 03:54 UTC
Update - We have identified the issue causing the GDS plugin to be missing from the impacted instances and we are working on releasing the fix.
Jan 11, 00:45 UTC
Identified - We have identified the issue causing the GDS plugin to be missing from the impacted instances and are working towards restoring the plugin to all missing instances.
Jan 10, 22:02 UTC
Investigating - We are investigating an issue where GDS functions are missing from AuraDS Enterprise and AuraDS instances.
Jan 10, 19:49 UTC
Jan 12, 2025

No incidents reported.

Jan 11, 2025
Jan 10, 2025
Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

Jan 7, 2025

No incidents reported.