Aura console experiencing some intermittent errors

What Happened

At approximately 12:00 UTC on January 22, 2026, users encountered intermittent error banners within the Aura console displaying, "We're having a problem. Try again.," which occurred alongside 500 errors from console API endpoints. These disruptions were transient and caused by internal API timing out during the TLS handshake process, typically resolving within about 10 seconds or following a page refresh

How the service was affected

The Aura Console and Aura API experienced degraded performance, which manifested as intermittent error banners within the Aura console UI. An investigation identified the root cause as high CPU usage and throttling within the console API. This issue was primarily driven by repeated large entity listings and expensive reconciler requests

To address the issue, targeted fixes were successfully deployed to both the Aura console and Aura API. This was followed by adjustments to the resource configuration to increase operational headroom and ensure stability

What are we doing now

The following reactive and proactive measures have been implemented to reduce the likelihood of similar incidents:

• Developed a monitoring dashboard to observe request drops based on internal API log data to implement automated monitoring and alerting to catch issues before they occur
• Implemented a staggered delay between paginated reconciler requests to mitigate high resource consumption and improve API stability
• Enhanced infrastructure aware resources calculations to improve performance
• Introduced a new filter for queries based on service tiers to optimize CPU overhead for each calls performed by the reconciler
• Deactivated redundant request middleware processing to optimize API calls