A fix has been deployed; snapshot downloads now contain the appropriate data.
Posted Oct 06, 2026 - 15:19 UTC
Update
We are continuing to investigate the issue.
Posted Oct 06, 2026 - 13:41 UTC
Update
We are continuing to investigate this issue.
Posted Oct 06, 2026 - 13:41 UTC
Update
We are continuing to investigate the issue. Restore operations are not affected as part of this issue.
Posted Oct 06, 2026 - 10:43 UTC
Investigating
We are investigating an issue where, despite backups completing successfully, snapshot downloads are returning blank dumps. Restoring from a snapshot through the Aura console or API is not believed to be affected, and we are verifying this now. We will share an update as soon as we have more information.
Posted Oct 06, 2026 - 09:22 UTC
This incident affected: AuraDB Virtual Dedicated Cloud (*.databases.neo4j.io) (AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)), AuraDB Professional (*.databases.neo4j.io) (AuraDB Professional on Azure (*.databases.neo4j.io)), AuraDS Enterprise (*.databases.neo4j.io) (AuraDS Enterprise on Azure (*.databases.neo4j.io)), AuraDS (*.databases.neo4j.io) (AuraDS on Azure (*.databases.neo4j.io)), and AuraDB Business Critical (*.databases.neo4j.io) (AuraDB Business Critical (*.databases.neo4j.io) on Azure).
