Some Aura operations impacted currently for a single Cloud Service Provider

Incident Report for Neo4j Aura

Update

Updating the impact for affected Aura components, based on ongoing investigations.
Posted Oct 29, 2026 - 09:51 UTC

Update

We are continuing to investigate this issue.
Posted Oct 29, 2026 - 09:43 UTC

Update

We are continuing to investigate the issue and are working with the CSP. At this point in time the issue appears to be impacting the AMER regions.
Posted Oct 29, 2026 - 09:36 UTC

Investigating

We are investigating a Cloud Service Provider issue that is impacting some Aura operations in a limited number of regions.
Posted Oct 29, 2026 - 09:06 UTC
This incident affects: Azure (Microsoft Cloud Computing Services) (Azure AKS, Azure Private Link, Azure Cloud Services (Compute), Azure Storage Services), AuraDB Virtual Dedicated Cloud (*.databases.neo4j.io) (AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)), AuraDB Professional (*.databases.neo4j.io) (AuraDB Professional on Azure (*.databases.neo4j.io)), AuraDB Business Critical (*.databases.neo4j.io) (AuraDB Business Critical (*.databases.neo4j.io) on Azure), and Aura API (api.neo4j.io).
← Current Status Powered by Atlassian Statuspage
Can't submit a support case in the Neo4j customer portal? Email us: support@neo4j.com.