This incident has now been resolved, metrics should now operate as normal.
Posted Oct 08, 2026 - 19:11 UTC
Update
We continue to work with the cloud service provider to get a solution.
Posted Oct 08, 2026 - 18:41 UTC
Update
We continue to work with the cloud service provider to get a solution.
Posted Oct 08, 2026 - 17:30 UTC
Update
We are working with the cloud service provider to investigate the nature of the issue. Our checks confirm that only a subset of customers running in the us-central1 regions are affected.
Posted Oct 08, 2026 - 16:30 UTC
Identified
We continue to investigate the root cause. The issue is limited to customers on us-central1 on GCP Aura instances are running and no operation is affected.
Posted Oct 08, 2026 - 15:36 UTC
Investigating
We are investigating an issue with metrics in the Aura Console and via the metric endpoint.
Posted Oct 08, 2026 - 14:58 UTC
This incident affected: Aura Console (console.neo4j.io) and Neo4j User Tools (Aura Customer Metrics (customer-metrics-api.neo4j.io)).
