On June 12, 2025, at 17:49 UTC, a service disruption occurred affecting the Aura Console, Aura API, CMI, and Aura Graph Analytics, making them fully unavailable for approximately 1.5 hours. The issue was caused by a change in the Google Cloud Platform (GCP) that led to errors in communication with the Aura Console API. The problem was identified quickly, and services began to recover around 19:04 UTC. By 01:27 UTC on June 13, GCP confirmed that all services were fully restored. We apologize for any inconvenience this may have caused and appreciate your understanding.
The outage was caused by a recent update in Google Cloud Platform (GCP) affecting the Data store service. This update inadvertently affected the way our systems interact with GCP services, leading to a temporary disruption. Our team actively worked with GCP to monitor the issue and ensure that our systems became fully operational as quickly as possible. Details here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW
The issue was promptly resolved by GCP reversing the change that caused the disruption, ensuring that our services were restored to normal operation.
Neo4j remains committed to providing reliable service and is implementing additional safeguards to prevent similar incidents in the future.
New mitigations being deployed: