We have had confirmation from the Cloud Service Provider that the issue has now been fully resolved.
Posted Oct 13, 2026 - 12:08 UTC
Monitoring
We believe that the Cloud Service Provider issue has been resolved, as we are no longer seeing issues from our internal systems. We will continue to monitor the situation, while we wait for confirmation from the Cloud Service provider.
Posted Oct 13, 2026 - 11:01 UTC
Identified
We have identified that a Cloud Service Provider related issue is impacting the current situation. We have opened a support case with the Cloud Service Provider and will update further once we have more detail.
Posted Oct 13, 2026 - 10:13 UTC
Investigating
We are investigating an issue impacting metrics in the Aura Console and via the metric endpoint.
Posted Oct 13, 2026 - 09:15 UTC
This incident affected: Aura Console (console.neo4j.io) and Neo4j User Tools (Aura Customer Metrics (customer-metrics-api.neo4j.io)).
