Aura Console Auth error

What Happened

During the incident window, users attempting to log in to the Aura Console were unable to do so. Auth0, the authentication provider for Aura Console, experienced an issue that prevented new authentication requests from completing. Existing sessions with valid cached tokens were largely unaffected. Aura database instances were running normally throughout and were not impacted, and access via the Aura API to database instances was also unaffected.

How the service was affected

Authentication requests from the Aura Console to Auth0 began failing, preventing new logins and session refreshes. Affected users received 503 errors when accessing the Aura Console. Once Auth0 recovered, access was restored.

What are we doing now

We've made two changes as a result of this incident:

• Client identification: Authentication requests now include a clearer client identifier, reducing the chance of requests being incorrectly blocked in the future.
• Observability: We've improved logging and alerting for authentication failures, including better visibility into errors from external services,so we can detect and escalate issues like this faster.