Middle East Availability - AWS
Postmortem
What Happened
On March 1, at 12:51 PM UTC, AWS services in the ME-CENTRAL-1 & ME-SOUTH-1 Region were impacted. Connectivity and power issues affected APIs and AWS core services essential to run Neo4j Aura prompting AWS to initiate an investigation
How the service was affected
Operations (clone, backup, resuming/pausing, resizing) that require additional resources like EC2 Instances, EBS Volumes, and other resources were impaired in the ME-CENTRAL-1 and ME-SOUTH-1 Region. Other AWS Services also experienced error rates and latencies for some workflows. Due to the ongoing conflict in the Middle East, both affected regions have experienced physical impacts to infrastructure. A detailed summary of the AWS regional incident can be found here: https://health.aws.amazon.com/health/status
What are we doing now
We are actively working to limit the impact on the Neo4j Aura service. However, customers should expect that new deployments in the affected regions may be impaired. Additionally, existing services deployed in these regions may experience reduced availability. Customers with services in these or nearby regions who are concerned about potential operational impact are encouraged to contact Neo4j Customer Support through the usual channels
Please visit AWS Status page for more info:https://health.aws.amazon.com/health/status
Resolved
Update
The latest information from AWS is available at: https://health.aws.amazon.com/health/status
We will provide additional updates as more information becomes available. Please review the AWS recommendation on the website above.
Update
The latest information from AWS is available at: https://health.aws.amazon.com/health/status
We will provide additional updates as more information becomes available. Please review the AWS recommendation on the website above.
Update
The latest information from AWS is available at: https://health.aws.amazon.com/health/status
We will provide additional updates as more information becomes available. Please review the AWS recommendation on the website above.
Update
The latest information from AWS is available at: https://health.aws.amazon.com/health/status
We will provide additional updates as more information becomes available. Please review the AWS recommendation on the website above.
Update
The latest information from AWS is available at: https://health.aws.amazon.com/health/status
We will provide additional updates as more information becomes available. Please review the AWS recommendation on the website above.
Update
The latest information from AWS is available at: https://health.aws.amazon.com/health/status
We will provide additional updates as more information becomes available. Please review the AWS recommendation on the website above.
Update
The most up-to-date information from AWS is available at: https://health.aws.amazon.com/health/status
We will provide additional updates as soon as more information becomes available.
Update
The most up-to-date information from AWS is available at: https://health.aws.amazon.com/health/status
We will provide additional updates as soon as more information becomes available.
Identified
The most up-to-date information from AWS is available at: https://health.aws.amazon.com/health/status
We are actively working to limit the impact on the Aura service. However, customers should expect that new deployments in the affected regions may be impaired. Additionally, existing services deployed in these regions may experience reduced availability.
Customers with services in these or nearby regions who are concerned about potential operational impact are encouraged to contact Neo4j Customer Support through the usual channels. Our team is available to advise and assist as needed.