Our engineers have successfully deployed a fix, and the issue is now resolved. Aura customers on Azure can now download database snapshots without issues.
Posted Oct 26, 2026 - 19:14 UTC
Update
Testing of the fix is ongoing and deployment will proceed once the testing has been completed.
Posted Oct 26, 2026 - 17:43 UTC
Update
The fix is currently being tested in lower environments, prior to being deployed.
Posted Oct 26, 2026 - 16:22 UTC
Identified
We have identified the issue and are currently working on the deployment of the fix.
Posted Oct 26, 2026 - 15:09 UTC
Investigating
We are currently aware of an issue that is impacting customers using Aura on Azure, when attempting to download database instance snapshots.
Posted Oct 26, 2026 - 14:50 UTC
This incident affected: AuraDB Virtual Dedicated Cloud (*.databases.neo4j.io) (AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)), AuraDB Professional (*.databases.neo4j.io) (AuraDB Professional on Azure (*.databases.neo4j.io)), AuraDS Enterprise (*.databases.neo4j.io) (AuraDS Enterprise on Azure (*.databases.neo4j.io)), AuraDS (*.databases.neo4j.io) (AuraDS on Azure (*.databases.neo4j.io)), AuraDB Business Critical (*.databases.neo4j.io) (AuraDB Business Critical (*.databases.neo4j.io) on Azure), and Aura API (api.neo4j.io).
